Privacy Policy

Effective date: 28 October 2026

FindSpaces is an independent Australian online directory helping people discover and compare spaces for business meetings, events, functions, creative productions and other activities.

This Privacy Policy explains how FindSpaces collects, uses, stores, protects and discloses personal information when people visit our website, contact us or submit venue information.

FindSpaces is operated by Derova Group ABN: 95227728042 referred to in this policy as "FindSpaces", "we", "us" or "our".

We are committed to handling personal information responsibly and transparently in accordance with applicable Australian privacy laws.

1. Information we collect

Depending on how you interact with our website, we may collect the following information.

Information you provide directly

Your name, email address and telephone number.
Information entered into our Contact form.
Venue details submitted through our For Venues form.
Business names, venue websites, locations and contact details.
Communications relating to venue listing corrections, updates, ownership or removal requests.
Other information you voluntarily provide when contacting us.

Information collected automatically

When you visit FindSpaces, our website and service providers may collect technical information, including:

IP addresses and approximate geographic location derived from them.
Device, browser and operating-system information.
Pages visited, referral sources and website interactions.
Cookies and similar technical identifiers.
Website performance, security and diagnostic information.

We ask that you do not submit sensitive personal information or payment card information unless specifically requested for a legitimate purpose.

2. Publicly available venue information

FindSpaces researches and compiles venue information from publicly accessible sources, including official venue websites, council websites, business directories and information published by venue operators.

This may include:

Venue names, addresses and locations.
Publicly advertised facilities, capacities and services.
Official venue websites and enquiry links.
Public business contact details.
Descriptions of venue uses and features.

Some publicly accessible business information may also be personal information where it identifies an individual, such as a sole trader or named venue representative.

The public availability of information does not remove our responsibility to handle personal information appropriately.

Venue operators, individuals and other relevant parties may request corrections, updates or removal of information by contacting hello@findspaces.com.au.

We assess these requests in light of their circumstances, accuracy, privacy considerations and applicable legal obligations.

3. How we use personal information

We may use collected information to:

Operate and maintain the FindSpaces website.
Respond to customer, visitor and venue-operator enquiries.
Review new venue listing submissions.
Verify, correct or update directory information.
Investigate requests concerning accuracy, privacy or intellectual property.
Improve website functionality, search results and visitor experience.
Analyse website traffic and performance.
Detect misuse and protect website security.
Comply with legal requirements and resolve disputes.

We do not currently process venue bookings, collect venue booking payments or provide real-time venue availability.

Submitting a general enquiry does not automatically subscribe you to marketing communications.

4. Communications and marketing

We may contact you using the details you provide when reasonably necessary to respond to an enquiry, review a venue submission, confirm information or administer a request.

If we introduce newsletters, promotional updates or other marketing communications, we will obtain any consent required by applicable law and provide an appropriate way to unsubscribe.

We do not treat the mere appearance of a business email address on a public website as unrestricted permission to send marketing.

5. Sharing and disclosure of information

We may share personal information with trusted service providers where reasonably necessary for the operation, maintenance, security or administration of FindSpaces.

These may include website hosting, form-processing, email communication, technical support and analytics providers.

FindSpaces uses Wix as its website platform.

We may also disclose information:

Where you have authorised or requested the disclosure.
Where reasonably necessary to investigate or respond to a listing-related matter.
Where required or authorised by applicable law.
Where necessary to protect the rights, security or integrity of our website and its users, subject to applicable law.

FindSpaces does not currently operate a general enquiry-forwarding service that automatically distributes visitor contact details to listed venues.

When a visitor follows an external booking or enquiry link, the visitor interacts directly with that third-party venue or service provider.

We do not sell visitor contact details or venue submission contact details to third-party marketing lists.

6. Cookies and website analytics

FindSpaces and its website service providers use cookies and similar technologies to support website operation, security and functionality.

Additional analytics or measurement technologies may be used where enabled.

Cookies may help us understand website usage, diagnose technical issues and improve the visitor experience.

Visitors can manage cookies through their browser settings and, where available, the website's cookie preferences.

Some features may not operate correctly when essential cookies are disabled.

Where required by applicable law, we will provide appropriate information and choices regarding non-essential cookies and tracking technologies.

7. Storage and security

FindSpaces takes reasonable steps to safeguard personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Information may be stored using Wix and other service providers involved in operating and administering the website.

Security measures may include controlled access, account authentication, platform security features and reasonable administrative procedures.

Although we take reasonable precautions, no online platform or electronic storage system can be guaranteed to be completely secure.

If a data incident occurs, we will investigate and take appropriate action, including any notifications required by applicable law.

8. Overseas data processing

FindSpaces uses third-party technology and website services that may store, access or process personal information outside Australia.

The locations involved depend on the providers, services and configurations in use.

Where required by Australian privacy law, we will take reasonable steps concerning overseas disclosures and provide information about relevant recipient countries where practicable.

You may contact us for further information about the service providers used to handle personal information.

9. How long we retain information

We retain personal information only for as long as reasonably necessary for legitimate operational purposes, responding to enquiries, managing venue listings, maintaining records, resolving disputes or complying with legal obligations.

Retention periods may vary according to the type of information and the purpose for which it was collected.

When information is no longer reasonably required, we will take appropriate steps to securely delete or de-identify it, subject to applicable legal requirements.

10. Accessing, correcting or removing personal information

You may contact FindSpaces to:

Request access to personal information we hold about you.
Request correction of inaccurate or outdated information.
Request deletion of personal information where appropriate.
Raise concerns about publicly displayed business contact information.
Withdraw marketing consent or make another privacy-related request.

Please contact hello@findspaces.com.au with sufficient information for us to identify and assess your request.

We may ask for reasonable verification before disclosing personal information or modifying a listing.

We will respond within a reasonable period and explain any limitations that apply.

Where practicable, you may contact us without identifying yourself, although some requests require identification or authority verification.

11. Third-party websites

FindSpaces contains links to independent venue websites, booking services and other third-party resources.

We do not control the privacy practices, content or security of those external websites.

When you leave FindSpaces, the privacy policy and terms of the relevant third-party website apply.

We encourage visitors to review those policies before submitting personal information or making bookings.

12. Children's privacy

FindSpaces is a general venue discovery platform and is not specifically directed at children.

We do not knowingly seek to collect personal information from children through our directory services.

If we become aware that personal information has been provided by a child in circumstances requiring additional protections, we will assess and address the matter in accordance with applicable law.

13. Privacy complaints

If you believe we have mishandled personal information, please contact us at hello@findspaces.com.au.

Include details of your concern and any relevant information.

We will review the complaint and provide a response within a reasonable period.

If Australian privacy law applies to the matter and you remain dissatisfied, you may be able to contact the Office of the Australian Information Commissioner (OAIC).

Website: www.oaic.gov.au

14. Changes to this Privacy Policy

We may update this Privacy Policy when our services, technology, legal obligations or information-handling practices change.

The latest version will be published on the FindSpaces website with an updated effective date.

15. Contact us

For privacy enquiries, access requests, corrections or complaints:

FindSpaces

Email: hello@findspaces.com.au

Website: www.findspaces.com.au

Contact page: www.findspaces.com.au/contact

Operator: Derova Group ABN: 95227728042